Refund policy

At Shaman Luna, we are dedicated to ensuring your satisfaction with every purchase you make from our store. Below, you will find our return and exchange policy, designed to address any concerns you may have regarding damaged items.

Refund Policy: Please note that our store does NOT offer refunds on shipped items. We appreciate your understanding in this matter.

Exchange Policy: We understand that sometimes products may arrive with signs of damage due to various factors beyond our control. In such cases, we are happy to provide an exchange for the same product, provided the following conditions are met:

  • The item received shows visible damage or defects.
  • The damage is reported to us via email at shamanxluna@gmail.com within 24 hours of receiving the item.
  • The email should include clear photographs of the damaged item and a description of the issue.

Exchange Procedure: Should you encounter a damaged item, please follow these steps for an exchange:

  1. Notify Us: Send an email to shamanxluna@gmail.com within 24 hours of receiving the damaged item. Include your order number, clear photographs of the damaged item, and a description of the damage.

  2. Confirmation: Our customer service team will review your email and the provided information to confirm the damage.

  3. Exchange Approval: If the damage is confirmed, we will respond to your email with further instructions on how to proceed with the exchange.

  4. Return Shipping: You will be responsible for shipping the damaged item back to us. We are going to send you the tag for shipping it back to us.

  5. New Item Shipment: Once we receive the damaged item and verify its condition, we will process the exchange and ship a new, undamaged item to you.

Processing Time: After placing your order, please allow our store 2 business days to process and ship it. The exchange process will begin as soon as we receive the damaged item from you and confirm its condition.

Contact Us: If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team at [customer service email/phone number]. We are here to assist you and ensure that you have a positive shopping experience with us.

We appreciate your trust and support in choosing Shaman Luna. Your satisfaction remains our top priority.